34SP.com System Status

• server21.xenserve.com hardware issue posted on 28th January 2012, 13:23 GMT

  Server:

  server21.xenserve.com

  Outage type:

  Unplanned

  Updated:

  28/Jan/2012, 13:23 GMT

  Resolved:

  No

  Description

  Despite rigorous testing and QA processes, this new server appears to be having some hardware issues. We are in the process of escalating this to our suppliers and hope to have a resolution soon. In the meantime, we have seen the server reboot unexpectedly.

  
  

• Connectivity issues with BT posted on 18th January 2012, 10:00 GMT

  Server:

  n/a

  Outage type:

  Unplanned

  Updated:

  24/Jan/2012, 14:33 GMT

  Resolved:

  Monitoring

  Description

  Update at 14:33:28(GMT): We are seeing traffic back to 100% reliability. We are monitoring the situation but believe it to now be resolved.
  
  

  ---

  
  Update at 10:47:13(GMT): We have escalated this issue with our suppliers and are waiting on a response from them.
  
  

  ---

  
  Update at 09:48:48(GMT): Level(3) have reported that this issue is resolved but we are still seeing similar levels of packet loss to yesterday. We are following up with our providers on this.
  
  

  ---

  
  Update at 16:28:15(GMT): We have confirmed with our providers that Level(3) are aware of the problem, but are currently unable to offer an estimated time to repair. If we are able to offer any further updates, they will be posted here.
  
  

  ---

  
  We are currently seeing some issues with customers using BT as their ISP. After some investigation, we've found it to be related to the link between BT and Level(3), one of our connectivity providers.
  
  We are aware that a number of our customers, and a larger number of other users have contacted BT regarding this issue and encourage anyone affected to do the same.

  
  

• Prohost11 professional websites offline posted on 27th January 2012, 19:32 GMT

  Server:

  prohost11

  Outage type:

  Unplanned

  Updated:

  27/Jan/2012, 19:45 GMT

  Resolved:

  Yes

  Description

  Update at 19:45:32(GMT): The issue has now been resolved with this server.We have rebooted prohost11 after the server became non responsive.
  
  We will update this status should it not return normally.
  
  Apologies for any inconvenience caused.

  
  

• VPS5 Server Issues posted on 20th January 2012, 08:24 GMT

  Server:

  VPS5.34sp.com

  Outage type:

  Unplanned

  Updated:

  24/Jan/2012, 10:46 GMT

  Resolved:

  Yes

  Description

  Update at 10:46:46(GMT): The issue has now been resolved with this server.
  
  

  ---

  We are currently experiencing issues with our Server VPS5 which is causing all VPS servers contained to have various issues (Unresponsive emails and website issues). Our engineers are investigating into this now and will update as and when we have more information.